UNMASKING MINDS ADHD CLINIC

Accessible Information and Policy Support for People with Learning Disabilities

1. Purpose

This policy outlines how Unmasking Minds ADHD Clinic supports individuals with learning disabilities to access, understand, and engage with our policies, procedures, and service information.

We recognise that some individuals may require additional support or alternative formats to fully understand written information. We are committed to making reasonable adjustments to ensure accessibility, dignity, and informed participation in care.

2. Scope

This policy applies to:

All service users

Individuals with learning disabilities

Individuals with cognitive differences

Individuals with additional communication needs

Carers, advocates, and representatives acting with consent

This policy applies across all areas of service delivery, including pre-assessment, assessment, documentation, and follow-up care.

3. Our Commitment

We are committed to ensuring that:

Information about our services and policies is accessible and understandable

Individuals are supported to make informed decisions about their care

Reasonable adjustments are identified and implemented where required

No person is disadvantaged due to communication or learning needs

Accessibility is viewed as a core component of safe, person-centred care.

4. How We Support Accessibility

To support individuals with learning disabilities, we will:

Provide clear, plain-language explanations of policies and service information upon request

Offer verbal explanations during appointments or pre-assessment discussions

Break information into manageable sections

Allow additional time for understanding and processing

Encourage questions and clarification without pressure

Adapt communication style, including slower pacing or repetition

Provide alternative explanations where needed

Signpost to trusted supporters, carers, or advocates where appropriate and with consent

Adjustments are made respectfully and collaboratively.

5. Online and Digital Access

As an online-based service, we recognise that digital systems may present barriers for some individuals.

We will:

Offer support with completing digital forms

Provide guidance through online processes

Assist with accessing documents

Ensure support is delivered in a respectful and non-judgemental manner

Where digital access presents significant difficulty, alternative arrangements will be considered wherever reasonably practicable.

6. Consent and Mental Capacity

Where there are concerns about understanding or decision-making capacity, these will be addressed sensitively and in line with relevant legislation.

We will:

Support individuals to understand choices and consequences

Provide information in accessible formats

Seek valid and informed consent

Act in accordance with the Mental Capacity Act 2005 where applicable

Capacity will always be assessed decision-specifically and proportionately.

7. Review and Monitoring

This policy is reviewed regularly to ensure it remains effective, inclusive, and responsive to service user needs.

Feedback from individuals with learning disabilities, carers, and advocates is welcomed and used to improve accessibility and service delivery.

8. Relevant Legislation and Guidance

This policy aligns with:

Equality Act 2010

Mental Capacity Act 2005

Care Quality Commission Fundamental Standards

UK Equality and Accessibility Regulations

Government guidance can be found at:
https://www.gov.uk/guidance/meet-the-requirements-of-equality-and-accessibility-regulations

This link is also displayed on our website.

Website location:
https://information.unmaskingmindsadhdclinic.com/umaskedadhdclinic

Policy Information

Created: 17/02/2026
Review Date: 17/02/2027
Approved By: Kathryn Wheatman, Director
Organisation: Unmasking Minds ADHD Clinic